Emergency Services

Department Summary

The Emergency Services department has 220 full-time and part-time employees. The department is comprised of six main divisions: 

• DEPARTMENT ADMINISTRATION
  • Chief's Office
  • Deputy Chief's Office
  • Medical Director's Office
  • Office Manager
  • Medical & 9-1-1 Records
• 9-1-1 COMMUNICATIONS
  • Public Safety Answering Point
  • County Warning Point
  • Dispatch
• EMERGENCY MANAGEMENT
  • Emergency Operations Center
  • Local Emergency Planning Committee (LEPC)
  • REACT - Emergency Alerts
  • Tier II Reporting (Hazardous Materials)
  • WebEOC
• EMERGENCY MEDICAL SERVICES (EMS)
  • Community Paramedicine
  • Emergency Response
  • Education & Compliance
  • Morgue Operations
  • Paramedic Academy
• FIRE MARSHAL'S OFFICE
  • Inspections
  • Investigations
  • Permitting
  • Plans Review
  • Fire Safety Education & Prevention
• TECHNICAL SERVICES
  • Radio
  • Telephone
  • Information Technology

The department is responsible for fire inspection and enforcement of the N.C. State Building Codes, and fire investigation to determine origin and cause; to answer and dispatch all emergency and non-emergency calls for assistance through 9-1-1 for all public safety agencies in the County; to respond to and provide appropriate pre-hospital medical care and transport.  Our prevention services include public education, mitigation measures through preplanning, and disaster planning. This department operates 24 hours per day. 

Emergency Services Goal

To protect our community by preventing and minimizing loss of life, pain and suffering, property loss, and environmental damage from fire, natural disasters, and medical emergencies by offering education, prevention, and emergency response.